Postacelere Package Theft and Insufficient Insurance Outcomes

One of the three cash-on-delivery packages sent on May 24th from Nuoro in Sardinia by Alex and Domenico Lavelli via Postacelere did not reach its destination: the three packages contained a laptop and all the accessories needed for it to operate, with a total value of approximately five million lire.

However, only the equipment and cables arrived at the recipient’s address; there was no sign of the larger box, which contained the actual laptop. “We filed a report against unknown persons,” says Domenico Lavelli, “but I also told the Carabinieri of Peschiera, and it was recorded in the report, that I believe the responsibility for what happened lies with the Postacelere service I used.”

Lavelli points out the slogans with which this service is presented to the public, emphasizing the part of the leaflet that states: «Postacelere never loses sight of your shipments because it guarantees each one».
“On the other hand, there is little doubt that the package was stolen. The day after the shipment, a phone call was received at the Verona branch from someone asking about spare parts matching those needed to operate the computer.

The call was disconnected when the employee asked for the serial number.” Therefore, a stolen package—rather than lost, according to the unfortunate Mr. Lavelli, who, to make matters worse, will be reimbursed with fifty thousand lire plus postal fees.

Insurance and Compensation

“This is because the packages were not insured,” explain officials from the Ufficio Relazioni Esterne delle Poste. “If the parcels had been insured, with an additional expense of just seven thousand lire per package, Mr. Lavelli could receive full compensation for the value of the equipment that did not arrive at its destination.”

“We apologize for what happened, which we are very sorry about. Postacelere is our flagship service. Millions of packages are shipped, of which 98.6% are delivered within twenty-four hours: if this does not happen, our users should immediately contact the toll-free number or track their shipment on the website.”

The Recipient’s Issue

Six days later, the Lavellis contacted the toll-free number after the recipient, who also purchased the computer, called to report that only two out of the three parcels had been received. “But the only response,” says Domenico Lavelli, “was that the matter had to be closed because, after following all the procedures for such cases, there was no longer any trace of the package and the computer…”