The municipal administration of **Castiglione delle Stiviere** has officially published the “Complete Guide to Municipal **Welfare Services**.” This informational tool is crucial for residents, as it comprehensively outlines the network of interventions ranging from financial assistance to social and health care support, aimed at promoting the autonomy and well-being of individuals, families, and vulnerable groups. ### The Network of Service Providers in the Welfare System The local **welfare** system is based on coordinated action among various public actors and social private entities. “Welfare” refers to all services and benefits (including monetary ones) aimed at well-being in the health, social, and pension sectors. – The **Municipality of Castiglione delle Stiviere** operates directly through the area of personal services, which includes social and educational services, as well as youth policies. The entity plans and manages interventions, both free and chargeable, for residents, regulated by the “Municipal Regulation for the Discipline of Interventions and Services for Individuals in the Social and Educational Fields.” – A fundamental role is played by **ASPAM** (Special Consortium Company for Personal Services in Alto Mantovano), a public entity and lead organization of the Social Territorial Area of Guidizzolo. ASPAM plans and manages interventions for residents in the nine associated municipalities, including Cavriana, Goito, Guidizzolo, Medole, Monzambano, Ponti sul Mincio, Solferino, and Volta Mantovana. – Health and social integration is ensured by the **ASST** (Territorial Social-Health Company) of Mantova. This structure provides functions for prevention, diagnosis, care, and rehabilitation. In **Castiglione delle Stiviere**, ASST offices and services operate, such as the SERD (Addiction Service), Family Counseling, Psycho-Social Center (CPS), and PUA (Single Access Point). – The network is completed by **Third Sector Entities** and independent associations that collaborate with the local entity, as well as social private actors, such as cooperatives and foundations that manage accredited services. ### Access Points and Guidance for Citizens To facilitate access to **welfare services**, the Administration has established several informational and support offices: – **Social Secretariat:** Acts as the gateway to the entire network of social services of the Municipality and the Guidizzolo Area. This service, free for residents, offers listening, information about interventions, orientation on community resources (public and private), and the possibility to book meetings with a Social Worker. – **Professional Social Service:** Provided by Social Workers, it aims to prevent distress and support the autonomy of individuals and families during critical moments. The professional service involves establishing a helping relationship and activating a personalized and agreed-upon socio-educational and socio-assistance project. – **Digital Citizenship Office:** Established to reduce the digital divide, it offers free support, assistance, and training for acquiring digital skills, facilitating access to Public Administration services and reducing the need for physical visits to offices. – **PUA – Single Access Point:** Established by the ASST of Mantova, the PUA ensures welcome, orientation, and initial assessment of health needs, promoting health and social integration in line with DM 77/2022. ### Thematic Support and Specialized Consultations In collaboration with the Auto Mutual Help Association (A.M.A.) and other entities, various specialized community offices are active, aimed at residents of **Castiglione delle Stiviere** and the municipalities of the Area: – **”The Piggy Bank” Office:** Provides free consultation on families’ economic and financial issues, offering support for debt difficulties, utilities, mortgages, and over-indebtedness. – **”Family in Transition” Office:** Offers welcome and multidisciplinary consultation (social, legal, psychological, and economic) to individuals facing issues related to couple crises and their consequences, such as separation. – **”Notarial Consultations” Office:** Provides free consultations in collaboration with the Notarial Council of Mantova for specific practices such as wills, inheritances, successions, property purchases, and mortgages. – **”Legal Consultation for Victims of Violence” Office:** Two lawyers, in collaboration with A.M.A., offer legal advice to facilitate the process of protection and exit from violent situations, ensuring complete anonymity and confidentiality. ### Economic and Housing Support To access facilitated **welfare services**, it is essential to obtain the **ISEE** (Equivalent Economic Situation Indicator), a parameter that summarizes the economic conditions of the family unit. The Municipality also intervenes with direct supports: – **Municipal Economic Support for Income Assistance:** Provides economic interventions for residents in conditions of severe socio-economic distress, as a subsidiary measure compared to other national or regional measures. Access is subject to case evaluation by Social Workers. – **Allocation of Municipal Rental Housing:** The housing offer is divided into **SAP Housing** (Public Housing Service), with rent proportional to income for families in economic distress, and **non-ERP Housing** (Public Residential Building), intended for citizens who cannot access SAP or afford rent in the private market. Italian Version
Welfare and Social Support: The Complete Guide to Services for Citizens of Castiglione delle Stiviere Presented
