Arco Municipality Launches Citizen Survey to Achieve Quality Certification

«Dear citizens, are you satisfied with the services we provide to you every day? If there is anything we can improve, please let us know. Signed: the Arco municipal administration».

Perhaps these are not exactly the words that will be used, but the essence of the letter, which will soon arrive at the homes of a few hundred residents of Arco, will not differ much. The goal of the city government of Arco, known as the city of palms, is to assess the state of the municipal services offered and to improve them where necessary.

All of this is aimed at obtaining the quality certification. A total of two hundred letters will be sent in the coming weeks to prominent figures in Arco who “matter,” from the so-called leadership class to “ordinary” citizens from civil society.

The municipal administration will ask these individuals to agree to be interviewed, with the aim of understanding the perspective of citizens using various services. The survey, which will initially focus on the nursery and private construction, will be prepared by a Milan-based company specializing in corporate analysis, “Galgano e Associati,” and conducted by municipal employees.

The data collected will then be analyzed by the research firm and delivered to the Arco administration immediately after the summer. Thanks to these results—and other data, including a survey conducted within municipal structures and the various “gears” of the bureaucratic machinery—the Arco executive will have a snapshot of the health status of its municipal government.

The next step, according to the plan of the operation’s coordinator, Vice Mayor Sergio Prandi, will be to implement necessary measures so that, once everything is well established, the municipality can attain quality certification, similar to that required for regular companies.

The project, costing around 200 million lire, will last three years.